Returns & Exchanges

At Charli, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. If your fit isn't quite right, we are here to help you find the perfect replacement or issue a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is folded neatly to prevent damage during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.